| bacp : customer services |
| HOME > CUSTOMER SERVICES |
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| Customer Charter | |
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About BACP The British Association for Counselling & Psychotherapy (BACP) is a registered charity working towards the promotion and regulation of counselling and psychotherapy both for the profession and the public benefit. BACP is also Europe’s largest counselling and psychotherapy organisation with over 37,000 individual and organisational members. BACP has a strong public commitment to high practice standards and public protection with all members undergoing a vetting procedure to ensure they hold appropriate qualifications and training. BACP’s Ethical Framework, its Professional Code of Conduct and its accreditation standards are widely accepted as models of best practice. BACP – Our Mission To enable access to ethical and effective psychological therapy by setting and monitoring professional standards. BACP – Our Vision Towards an emotionally healthy society. Service Standards It is BACP’s aim to supply people with a depth and breadth of information and knowledge about counselling and psychotherapy to enable a move towards an emotionally healthy society. BACP staff are continually trained to deliver a high value of customer service in order to create a professional and positive customer experience. When you contact BACP, we are committed to:
Information BACP continually reviews the development of counselling and psychotherapy in an ever-changing climate, ensuring that the information it provides is accurate and up to date. BACP provides a wide range of information, as well as useful links to other associations and societies including our own BACP Divisions. This can be found on BACP’s website www.bacp.co.uk However, if there is any information that cannot be located through our website or if you would like to discuss a subject in further detail, please do not hesitate to contact BACP’s Customer Services Department on 01455 883300. Complaints If you feel the need to raise a concern, air your dissatisfaction or make a complaint, please direct this to BACP’s Customer Services Department on 01455 883300; they will ensure this is investigated thoroughly according to the department’s service level agreement (SLA). Feedback BACP is continually looking for ways to improve its service and would welcome any suggestions, which should be sent to our Customer Services Department on 01455 883300, and will be reviewed on an individual basis. Contacting BACP BACP can be contacted at:- British Association for Counselling and Psychotherapy BACP House 15 St John’s Business Park Lutterworth Leicestershire LE17 4HB Telephone No: 01455 883300 Fax No: 01455 550243 Email: enquiries@bacp.co.uk Minicom: 01455 550307 |
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