BACP welcomes feedback on how we can improve our communications and service to our members and non-members to ensure that the service we provide is valued and relevant at all times. Telling us when you are unhappy is important as it means we have an opportunity to put things right.
If the complaint relates to our service, products or one of our policies, we won't necessarily be able to change things, but we will record why you are unhappy to help us improve for the future.
If you wish to make a complaint regarding a counsellor/psychotherapist who is a member of BACP, please go to Professional Conduct.
How you can complain
You can make a formal complaint:
Please email firstname.lastname@example.org
Please write to The Customer Services Manager, BACP House, 15 St John's Business Park, Lutterworth, Leicestershire LE17 4HB