bacp : customer services
 
   
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Complaints

 

Making a complaint about a counsellor or psychotherapist

If you have any concerns about your therapist or your therapy, please contact our Ask Kathleen service.  This is a confidential service which can answer any questions you may have and offer guidance on what to do next.

You can contact Ask Kathleen by: 

  • Telephone - call 01455 883300 and select option 3
  • Email ask@bacp.co.uk 

All of our members are bound by our Ethical Framework for the Counselling Professions and our Professional Conduct Procedure

 

 

Making a complaint about BACP

We welcome feedback on how we can improve our communications and service to our members and the public. 

Please tell us if you are unhappy as it gives us a chance to put things right. We may not be able to change things immediately, but we track all complaints to help us improve in the future.
 
You can make a formal complaint by:
  • E-mail complaints@bacp.co.uk
  • Letter - please write to The Customer Services Manager, BACP House, 15 St John's Business Park, Lutterworth, Leicestershire LE17 4HB. 

 

   
       
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