British Association for Counselling and Psychotherapy

   
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Complaints

We deal with two types of complaints:


Complaints about a therapist 

Complaints relating to poor or unethical practice by a BACP member are subject to our Professional Conduct Procedure

If you have any concerns about your therapist or your therapy, please contact our Ask Kathleen service. 

This is a confidential service which can answer any questions you may have and offer guidance on what to do next.  

 

Complaints about BACP 

Complaints about the service you have received from BACP, or about any of our policies or services, are dealt with under our BACP complaints process.

We always aim to provide a high quality service to both members and non-members. We welcome feedback on how we can improve our service and communications to ensure that they are always valuable and appropriate. Please tell us if you are unhappy so we have the chance to put things right.   

 

   
       
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