1.2 Bringing a complaint

A complaint can be brought by either:

a) a member of the public who has sought or received a service provided by a member of the
Association; or

b) a current member of the Association who may bring complaints for services sought or
received directly from another member; or who has witnessed poor practice delivered by
another member; or on behalf of another where their written permission has been obtained
and where that person is unable to bring the complaint on their own behalf (explanation is
required in writing as to the nature of the inability); or


c) a legal guardian or other appropriately authorised adult on behalf of a minor and/or an adult
lacking legal capacity for services sought or received; or

d) a third party who can demonstrate sufficient interest and who has been directly affected by
the actions of the practitioner, subject to the protocol on third party complaints.