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BACP  >  Ethics and Standards

Accountability and candour

45. We will take responsibility for how we offer our clients opportunities to work towards their desired outcomes and the safety of the services we provide or have responsibility for overseeing.

46. We will discuss with clients how best to work towards their desired outcomes and any known risks involved in the work.

47. We will ensure candour by promptly informing our clients of anything important that has gone wrong in our work together, and:

  • a. take immediate action to prevent or limit any harm
  • b. repair any harm caused, so far as possible
  • c. offer an apology when this is appropriate
  • d. notify and discuss with our supervisor and/or manager what has occurred
  • e. investigate and take action to avoid whatever has gone wrong being repeated

48. We will review in supervision how we work with clients (see 5061).

49. We will monitor how clients experience our work together and the effects of the work with them in ways appropriate to the type of service being offered.