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Welcome to Professional Conduct

Ethical standards are important in promoting safe and professional counselling and psychotherapy practices. These are important in order that members/registrants deliver a professional level of service that caters for the best interests of their clients, and the public at large. Professional accountability is also key in ensuring public protection and allows the Profession to move forward enjoying the public confidence in the services provided.

With effect from 1 July 2016, BACP introduced the Ethical Framework for the Counselling Professions, which replaced the Ethical Framework for Good Practice in Counselling and Psychotherapy.

The BACP promotes the value of counselling and good practice. For this reason BACP is concerned that a person who is not satisfied with a Registrant/Member of BACP should have the opportunity to air their grievance or to make a complaint and seek resolution. Organisational members of BACP are responsible for ensuring that counsellors working within their organisation practise in accordance with the relevant BACP Ethical Framework. 

You will also find in the Downloadable Documents section to the left of this page all the information you need to assist you in making a complaint. If you are considering making a complaint you may also wish to contact BACP's Professional Conduct Department for information on how to make a complaint by telephone on 01455 883378, 01455 883379 or 01455 883328, or by email at professional_conduct@bacp.co.uk. Our opening hours are between 9.00 - 5.00pm, Monday to Friday, excluding bank holidays.

If you are seeking advocacy, it may be possible that organisations such as the Citizens Advice Bureau, Mind or the Clinic for Boundaries Studies (http://www.professionalboundaries.org.uk/), are able to provide advice or assistance. However, BACP does not endorse or recommend any organisation and any arrangements are a matter for the parties themselves. BACP is also not in a position to provide any legal advice.