If you need assistance with ethical decision making, you should first contact your supervisor or line manager.

For support in resolving ethical issues, please see our Good Practice in Action resources, particularly 'GPiA 044 Ethical decision making in the context of the counselling professions'. The Ethical Framework also offers guidance on ethical dilemmas.

Ethics in Action service

Our Ethics in Action officers can support you in making ethical decisions autonomously by:

  • helping you to identify the areas of the Ethical Framework which may be applicable to your dilemma
  • helping you to understand and apply the principles of the Ethical Framework in practice

They cannot give advice, provide an emergency supervision service or assist with legal enquiries. If your query relates to legal matters, you may wish to contact your legal indemnity insurers or seek independent legal advice.

While every effort is made to ensure the accuracy of the information provided by the Ethics in Action officers, it does not constitute legal advice and cannot be relied upon as such. BACP does not accept any responsibility for liabilities arising as a result of reliance upon the information given.


We're sorry but we're unable to give individual advice on the new General Data Protection Regulation, which comes into force on 25 May 2018. The new law has yet to be passed by Parliament and the Information Commissioner’s Office is still producing guidance.

You can find all the information we currently have in our FAQs about GDPR. We'll be updating the resources on this page as and when new information is released. We'll also be collating member queries and regularly adding to and updating these FAQs. 

Contact the Ethics in Action service

You can contact our Ethics in Action officers by email or by telephone:

  • email ethics@bacp.co.uk with details of your query and your BACP membership number
  • call 01455 883300, select option 2, and leave a message to request a call-back

We aim to reply to all calls and emails within 48 hours, but at peak times, or due to staff leave, this could take up to seven working days.

When using the service

We collect anonymised data on the use of the Ethics in Action service (including the number of calls and emails a month and the types of enquiry we receive) to inform the provision of Professional Standards’ and wider BACP products and services, and to monitor statistical trends. We do not collect any personally identifiable data. We publish the data quarterly for internal BACP use. Staff only have access to the data necessary for the business activity in which they are involved.