My name is Dr Jenny O’Neil, I am part of a research team at Edinburgh Napier University. We are conducting valuable on-going research into role of technology in facilitating emotion work and specifically counselling. Focusing on experiences of counsellors who have been required to change working practices and work from home, using Zoom or other technology to conduct counselling sessions during the Covid 19 pandemic.

This study seeks to contribute to our understanding of how practitioners have been affected by changes to working practices during the epidemic and how this could contribute to mental health provision going forward.

Of particular interest are your unique insights and experiences of using technology to build these relationships and the barriers and enablers you have encountered using technology to counsel. Additionally, we are keen to hear about your experiences of working from home and whether that added to the complexity of the job or made life easier and more flexible or both.

Are you eligible:

  • Participants will be qualified practising counsellors (or mental health advisors where counselling is part of the job)
  • Participants will be counsellors who had to switch from face to face to online counselling during the Pandemic
  • Participants will be working in private practice; charities; University counselling services; organisational counselling services
  • Participants will be over 18

What’s Involved:

We would like to invite you to meet with us for an online interview to discuss your views – either over Microsoft Teams, or Webex. The interviews themselves should take approximately 45-60 minutes and would be recorded and transcribed. Transcriptions will be anonymised.

This project is funded by the Moston Care Foundation a charity which supports mental and psychological wellbeing and the advancement of education.

If you would be interested in taking part, please email or

Thank you for your time


Dr Jennifer O’Neil PhD, MSc, BA, ACIPD, FHEA.
Lecturer HRM Edinburgh Napier University
Program Leader BA Business Management
Ph: 0131 455 4720