With our professional landscape increasingly influenced and shaped by the pandemic and the associated lockdown on face to face therapy practice, increasing numbers of practitioners are developing their telephone and e-counselling knowledge and competencies.

Join Lynne Gabriel, Jules Prentice and Kath Caffrey as they discuss this theme and provide accessible practice tools for practitioners who are working through digital media. The resource is informed by the BACP Telephone/E-Counselling Competency Framework.

Key dates

Watch live from 10am - 11.30am on ​Tuesday 28 April 2020, where you'll be able to network with other practitioners via a chatroom and submit questions to our panel.

You'll also have access to a on-demand service from Wednesday 29 April, so you can catch up on anything you miss. Please note, your confirmation email will include an 'end date' of this service in August, but we'd like to reassure you that the resource will be available for as long as needed during this period.

How to view the resource

If you've already booked, log in to the website and scroll to the bottom of this page to view the webcast content. If you're not logged in, the content won't appear.

You'll also be able to watch the content via our Coronavirus (COVID-19) resource page.

Aim of the resource

To provide accessible practice guidance and tools for working with risk when practising through digital media.

Learning outcomes

This resource will help you to:

  • identify and understand key components of working with risk when practising through digital media
  • apply the BACP ethical framework and BACP telephone/e-counselling competency framework section on working with risk
  • recognise and access key resources for their practitioner ‘toolkit’

Presenter biographies

Lynne Gabriel

Lynne is Professor of Counselling and Mental Health at York St John University with over thirty years of experience of teaching, researching, practising and supervising in the helping and counselling professions. She is a BACP Accredited and Registered Counsellor and Psychotherapist. Lynne has published textbooks, chapters and papers associated with process, relational and contextual ethics in practice.

At York St John, Lynne is founding Director of York St John's Mental Health Clinic, working with colleagues and students from counselling, education, psychology, and occupational therapy, as well as external partners to provide a range of wellbeing services, co-delivered by students and staff. The University mental health clinic also founded the Research & Training Clinic Consortium (RTCC), which brings together York St John, Salford, Abertay and Newman University Clinics. The RTCC enables the development of data for humanistic therapies delivered at the clinics, with the aim of extending the evidence base for those who recognise and practise humanistic, integrative and pluralistic ways of working.

In 2019 Lynne was awarded a Universities Top 100 award by MadeAtUni for her development of the mental health clinic and provision of affordable, accessible services aimed at citizen and community wellbeing.

Jules Prentice

Jules Prentice is a Relationship & Sex Therapist in private practice, as well as a Clinical Supervisor for Relate. She has spent most of her career working with the British Military across the UK and mainland Europe, supporting couples and individuals with mental health concerns. With over 5,000 hours of online counselling experience, Jules has delivered therapy via email, telephone, webcam and instant messaging. Currently studying for a PhD in counselling and psychotherapy, her specialist research interest is in the correlation between stress and sexual functioning; including online risk-taking and compulsive behaviour.

Kath Caffrey

I am a counsellor, supervisor and trainer. I currently work for the University of Liverpool counselling service, the Charlie Waller Memorial Trust and in private practice. I specialise in working with children and young people.

I have found increasingly that risk features both in my own work and for my supervisees, possibly as NHS services are squeezed and higher tier work is now accessing counselling through other pathways. It’s important for me to support clients that are at risk, and counsellors working with risk, through ethical, honest and supportive practice.