We carefully safeguard the information we hold about you. This information comes from the way you engage with us, information you provide via application and booking forms, renewals forms, or details you complete on your online profile.
The information may also come from your interactions with us, for example, through social media, website usage or surveys. The information may include, for example, contact details, interests or guidance documents downloaded from our website.
What the information is used for
We collect this information to provide our services to you and to inform the internal development of new and improved products to continue to meet our members’ needs.
We also use your information for identity verification and to comply with regulatory functions. Usually when you call us, we may need to identify you depending on the nature of your enquiry. We may do this by asking for certain information, by answers to questions, known to you.
Specifically, we may use your information to:
- carry out regulatory checks and meet our obligations to the Professional Standards Authority
- develop and improve our services through assessment and analysis of the information, market and product analysis, and market research
- improve the relevance of marketing messages we may send you
- personalise our website for you
We may also monitor or record any communications between you and us including telephone calls. We will use these recordings to check your instructions to us, to analyse, assess and improve our services to members, and for training and quality purposes.
We will send you messages by post, telephone, text, email or other digital methods. These messages may be:
- to help you manage your membership
- to meet our obligations eg visits by our own regulators
- statements regarding standards of practice, such as gay reparative therapy
- to keep you informed about the features and benefits of the products and services available to you and that may be of professional interest
We will never pass on your information to a third party for them to use in their own direct marketing without your consent.
Sharing your information
During your contact with BACP, you will be informed of how your information will be used and that it may be necessary to share this with other services and organisations.
We will not share your information with any third parties unless:
- you have consented to this (for example by providing information to us after we have told you that we will supply the information to a third party)
- it is required for the management of your membership or a legitimate business purpose (for example passing your details to a sub-contractor, so they can print your membership card)
- it is as part of our duty to protect a child, a vulnerable adult, yourself or the public
- for the prevention and detection of a crime or the assessment of any tax or duty
- we are required to do so by any court or law or any relevant regulatory authority
- to protect the rights, property or safety of BACP or any third parties (for example for the purposes of fraud protection)
- we transfer our rights and duties to provide products and services to another organisation
As a professional body, it is within BACP’s legitimate interests to verify the membership status of an individual upon receipt of a query from a third party, including membership category and expiry date. Other information such as contact details are not disclosed.
By being a member of BACP, using its products and services, you grant us permission to process (your) personal data which you have provided to us.
The purchasing of some services provided by BACP requires that we publish your details in the public domain such as in printed materials or on our website eg therapist directory, networks or events. This information may be used by other members or third parties to contact you but is outside the control of BACP. Upon purchasing these services you have the right to opt out of what information is published.
We may use photographs taken at any events in BACP publicity and marketing materials including use on our website. Your attendance at these events means that you give deemed consent to the taking of such photographs. If you do not wish to be included in any photography it is your responsibility to notify the photographer at the event prior to the photographs being taken.
BACP may record events for use in an online video library, BACP publicity and marketing materials including use on our website. This filming will primarily focus on the speakers and their presentations; however, some shots of the audience may be included. Your attendance at these events means that you give deemed consent to your inclusion in these recordings. If you do not wish to be included in any recording it is your responsibility to notify the cameraman at the event prior to the commencement of the filming.
You have a right to access your personal information. As a member you can view this through your account area of this website or email firstname.lastname@example.org. Through the BACP website members’ area you can view, update, or delete certain elements of your personal information.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You have the right to withdraw your consent for us to use your personal data in a particular way, even if you have previously given consent. If you withdraw your consent for BACP to use particular images, BACP cannot use the relevant images again, but it will not normally be possible to recall documents in which your image has already appeared.
In addition to your rights to object to the processing of your data for marketing purposes you have certain other rights under the Data Protection Act 1998 to object to the processing of your personal data. You can register an objection by emailing BACP’s Information Officer at email@example.com. BACP will review your request within four weeks following registration of the objection and, if the objection is supported by the Data Protection Act 1998 end the processing immediately.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will keep your personal information for no longer than necessary for our business purposes or for legal requirements.
We will keep your information for a reasonable period after your product/service/membership with us ends in case you decide to use our services again.
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all personal information you provide on our secure servers.
It is acknowledged that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Keeping each other informed
We need you to tell us about any changes to your situation, contact or personal details or any other important changes that are relevant to us.
If you don’t keep this information up to date you may put your membership, products or services at risk.
We will contact you using the details you give us. Where we send information to you, we will send it to the most recent address, email or mobile number we have for you. You need to tell us promptly about changes in your details so that you receive information that may be important.
You can contact us by phone on 01455 883300 Monday to Friday, 9am to 5pm (excluding Bank Holidays), by email at firstname.lastname@example.org, via our twitter account, or by writing to us. We will notify you if our details change.
This information sharing policy should be read in conjunction with the terms and conditions of the product or service that you are purchasing.
BACP’s policies are subject to review and can be amended at any time. It is important that you regularly review these documents. Any changes to this policy will be notified to you by email or by a suitable notification on our website.
11 September 2017