Our online therapist directory aims to help people find the right counselling professional for them. It's designed to be accessible and user-friendly.
It’s the only online therapist directory open only to BACP registered members and BACP accredited services. This reassures potential clients that all the practitioners listed are qualified, trained professionals who are accountable to our Ethical Framework.
For members, the launch of our new website means it’s now easier for you to update your entry and add additional entries. Find out more about the new directory and the improvements we’ve made, as well as our future plans.
If you don’t have a directory listing yet, find out about directory eligibility and listing fees.
Updating your listing
Click Log in (or you can click on Log in on the top right hand corner of any page on the website).
Enter your email address and password.
Your email address needs to be the one we have on our records. If you can't remember the email address you provided for your BACP account, contact us and we'll let you know which email address we have.
If you can't remember your password, click on Forgotten your password and follow the instructions to reset it.
When you’ve successfully logged in to the website, the Log in link in the top right hand corner of the screen will be replaced by a My account link.
Click on My account to access your account dashboard.
Click on Edit personal details.
On this page you can update your profile photo, website and languages. If you have more than one directory listing, your profile photo, website and languages will be the same on each of them.
When you've finished updating your profile photo, website and languages, scroll down to the bottom of the screen and click Save.
Your directory listings are also listed in this area of the Edit personal details page.
Click on the grey edit text next to the listing you'd like to edit.
Work through the different sections on the page and update your information so that it accurately represents how you work. There are extra tips below to give you more guidance on the different sections.
When you've finished working on your listing, click on Save and submit to send your listing to us for approval and publishing. We’ll email you as soon as we’ve approved and published your listing, which we aim to do within two working days.
Improving your listing
The photo you upload to your main profile page is the one that appears on your listing. Generally, people like to see a photo of the counsellor they’ll be contacting before they get in touch. A photo makes your profile look more professional and friendly and is likely to result in more people clicking through to find out more about you.
Use a simple portrait style photo of your head and upper body in front of a plain background. Avoid having unnecessary distractions in the photo such as other people, pets or drinks. If your photo is clear, simple and professional-looking it will appeal to a wider audience.
The name displayed alongside your directory entry exactly matches your name as it is listed on your main profile page and the BACP Register. Keeping your name consistent makes sure that your status as a registered counselling professional is clear to people viewing your profile online. It is also best practice and followed by other membership organisations such as the RCGP (Royal College of General Practitioners).
If you want to use a shortened or more informal version of your name, such as Cathy instead of Catherine, just email us and we’ll update your membership record. But this change will apply to your entire membership record, so your name will also appear in its ‘informal’ version on the letters and emails we send you, as well as on the BACP Register and on your directory listing.
There’s no need to send us any supporting evidence to change your first name – just send us an email so we’ve got a record of your request. You’ll still need to send supporting evidence, such as a marriage certificate, if you want to change your surname.
We found a problem with how qualifications were displaying on the new directory. For this reason, we’re temporarily removing qualification information from all directory listings. We still have any qualification information you provided previously, and you can still view this in your profile area, it just won’t appear on your listing. We’re working on fixing the issue and we’ll have more information for you soon. In the meantime, if you’d like your qualifications to appear on your directory listing, you can list them in your About me section.
Enter details of the languages you speak on the main profile page in your account area.
This section is particularly important if you speak a language that is not widely spoken in the UK. This could set you apart from other counselling professionals working in the same area.
You can use a different address for each of your directory listings (your directory subscription fee entitles you to six separate directory listings). This means that you can include all the different places you work from to make sure your listing appears in the search results when people search by location.
Double-check that your postcode is accurate. Although your full postcode isn't displayed on your listing, our software uses it to precisely locate your place of work so that your listing is displayed correctly when location searching is used.
Hourly rate and working hours
This information won’t appear on your listing until you add it. So you can choose whether or not to add it. For example, if your working hours vary week by week you might not enter any information here.
If you do work regular hours, it’s a good idea to add this information. If your hours are flexible, tick the My available hours are flexible box. Logistical information like this, and the accessibility information, helps people work out if you’re the best person to help them.
About me and my therapy practice
This section is very important because the first few lines appear in the search results, so people using the directory will see them straight away. This is also the area where you can talk about how you work in a more informal way and let people know what to expect when they visit you.
Put yourself in the position of someone looking for help and think about what you would want to know in that situation. Avoid using specialist counselling terms that an ordinary member of the public may not understand.
How you can help
In the remaining sections, you can help people to find you by highlighting the problems you can help with, the types of therapy you use, who you work with and how you deliver therapy.
Select each of the areas that apply to you. People can filter their search results to choose counsellors who specialise in a particular area or use their preferred type of therapy, so make sure you complete these sections thoroughly and accurately.
Find out how to promote your work using registered logos and certificates.