At a time like this, when attending training at short notice is not practically or even financially possible, we recommend the following actions to help you gain the basic knowledge and skills necessary to practise ethically online or over the phone:

  • complete a self-audit of the competency framework (below) to highlight the areas you on which need additional knowledge
  • check the resources below for content that might be relevant to the areas you identified
  • speak with colleagues and other therapists in your network who may be able to share knowledge, expertise and recommendations for books or online CPD
  • reflect on the implications of online working with your supervisor, and check if they are comfortable to supervise your online practice
  • go back to role play - practice an online session with a fellow therapist so you can get used to the technology and they can provide feedback
  • be open with clients that you're not fully trained in working in this way and be open to client feedback on how it's working for them - explore their fears and risks
  • if you're able to access training consider looking at courses offered by ACTO accredited providers

This guidance is meant as an interim measure and should not be considered the same as full training.

Good practice

From our CPD hub

Online events

We're partnering with Onlinevents to bring you free access to more resources on working online.

Behind the screen

Computer screen showing event logo

A series of six online interviews with practitioners experienced in delivering online and telephone therapy. The series aims to provide an overview of the opportunities and challenges that exist for therapists working in a technological age.

Watch the videos

Other resources

From our journals

External resources

ACTO (Association for Counselling and Therapy Online)

COVID-19 (coronavirus) advice for clients and non-ACTO therapists