Any product or services, including membership, purchased from BACP will be subject to this refund policy and to the specific terms and conditions of the former.
All paid membership subscriptions or payments for services, for example journal subscriptions, events etc. will be subject to a 30 days cooling-off period from the date of renewal or purchase. Certain services, such as digital content, are exempt from a cooling-off period.
Any fees paid will be refunded in full to you once a written or emailed request to cancel or lapse your membership or service has been received, within the 30 days cooling-off period.
After the 30 days cooling-off period (except digital products and membership subscriptions) any refund for products and services i.e. events, accreditation applications, will be subject to an administration charge of £20 where no fault by BACP occurred. We try to refund members by the same method that we received the payment.
Where a member cancels or requests their membership of BACP to lapse after the 30 days cooling-off period they will not be eligible for any refund.
There are instances where we will not issue a refund even during the 30 days cooling-off period. These are usually where a member has been removed from membership. Refer to our Withdrawal policy for further details.
An exception to this ruling is where BACP is advised that a member is deceased. If the fees or subscriptions were paid in full at the annual renewal point, a pro-rata refund will be issued without an administration fee.
Occasionally, members may overpay the membership subscription or service fee. Refunds will automatically be issued for amounts over £5 within 28 days of the payment being processed. Overpayments under this amount can be deducted from next year’s subscription or any additional services requiring payment.
The 30 days cooling-off period does not apply to products purchased in digital or online form, such as information, online CPD resources, therapist directory, webcasts, (this list is not exhaustive). However, these must still be of satisfactory quality, fit for purpose and as described. If they do not conform you have the right to replacement.
This refund policy should be read in conjunction with the terms and conditions of the product or service that you are purchasing.
BACP’s policies are subject to review and can be amended at any time. It is important that you regularly review these documents.
11 September 2017