We are always looking for people of the highest calibre whose knowledge, skills and experience will help us provide the best possible service. Most importantly, we want to make a difference to the lives of people, through supporting and promoting the counselling professions. Join us to make that difference happen.

Current vacancies

Member experience lead

We're recruiting for a member experience lead to ensure delivery of a high quality member experience at all stages of the membership journey. You'll be responsible for developing our membership recruitment and retention strategy, improving and increasing uptake of services and resources, conducting member research and developing member communications.

This is a full time role based at our offices in Lutterworth. £39,420 a year.

Member experience lead role profile

To apply please email your cv and a covering letter to susan.campbell@bacp.co.uk

Product development officer

We're looking for two product development officers to develop and oversee our commercial revenue streams and member services. You will ensure we remain proactive and innovative, making us the market leader in areas of commercial activity and member service and improving member satisfaction, loyalty and retention.

We have one full time and one part time (21 hours) role based at our offices in Lutterworth.

Product development officer role profile

To apply please email your cv and a covering letter to susan.campbell@bacp.co.uk

Customer service manager

We have an exciting opportunity for an experienced customer service manager. You will be responsible for providing an excellent level of customer service to members through the leadership of a customer services team and the development of key customer service touch points throughout the membership journey.

This is a full time, permanent position based at our offices in Lutterworth. £37,755 a year.

Customer service manager job description

To apply please email your cv and covering letter to susan.campbell@bacp.co.uk

Benefits of working for BACP

Benefits of working with us include:

  • pension scheme
  • flexible working
  • family-friendly policies including job sharing
  • a supportive and empowering organisational culture
  • generous holiday entitlement
  • occupational health support, including a confidential counselling service
  • free parking
  • modern and friendly offices
  • a learning environment