The competence framework identifies the knowledge, skills and abilities required by practitioners who wish to work with clients via telephone and e-counselling.


The training curriculum content has been drawn from the competences, offering training providers a framework for delivering a comprehensive course. It details what is required for telephone and e-counselling, with a module-by-module guide for the programme.

The training the trainers curriculum has been developed to prepare trainers who wish to deliver the telephone and e-counselling training curriculum.

BACP competences and curricula

Our competences and curricula are based on the latest research evidence into effective practice. They can be used by practitioners, trainers, supervisors and services to ensure practitioners have the skills and knowledge needed to work in a particular setting, or with particular clients.