The Listening Group was formed in response to our organisational strategy, and brings together a number of colleagues from across BACP each month to review the feedback we've received from our members. 

The group's primary aim relates to goal one of our strategy: listening to, learning from and working with our members to inform the work of the Association.

We know that it's hugely important for us to regularly engage with members to understand more about your membership experience, and to use your feedback to help us improve the services we offer. 

We want to share the work of our Listening Group with you, so we're producing a monthly report that helps to illustrate some of the key feedback we've received.

This includes the main reasons you contact us, how you currently rate our performance and any action we're taking as a result. 

Give us your feedback

If you'd like to share your feedback about any element of your membership experience, we’d love to hear from you.

You can get in touch by emailing us at We review all feedback received, so please do contact us with your comments and suggestions. 

We look forward to hearing from you!

Highlights from our Listening Group report - February 2023


Read our reports

You can view all our monthly reports here, including accessible versions: