Our staff are currently working from home. While we're doing all we can to maintain our member services, this will affect how you can contact us.
Please check below for details of each team's plans during the outbreak. We'll update this page as and when the situation changes. Thank you for your patience and understanding.
Our customer service lines are currently open from 10am to 4pm Monday to Friday. To help us provide the best possible support during this period, please email any non-urgent queries to email@example.com and we’ll respond as soon as we can. Please quote your BACP membership or reference number if known.
If you'd prefer to speak to us directly, our lines are busiest on Mondays and from 12 noon to 2pm each day, so you may find it easier to get through to us if you avoid these times. We appreciate your patience during these busy hours.
You can find answers to many of members' most common queries on our Contact us page.
We understand this is an incredibly challenging time and you’re looking for answers to best support your clients, your practice, yourself and your loved ones. At the moment we’re receiving a very high number of ethical queries and unfortunately we may not have the capacity to give individual responses.
We’re focusing on collating your queries and will be updating our FAQ pages and resources regularly so we can give you all answers and support. In the meantime, if you’re struggling to make a decision about your practice, refer to our online guidance and our ethical decision making resources, and consult with your supervisor.
If you have any membership queries, you may be able to find an instant answer online on our membership page or FAQs. You'll still be able to update your personal details or renew your membership online in the usual way.
We've a reduced number of membership staff available to take calls, so if you do need to contact us please email firstname.lastname@example.org. We'll answer all emails as soon as possible with a full response. Please send any information relating to membership applications, renewals or reinstatement via email rather than post.
There are some postal delays for our overseas mailings, such as Therapy Today. You can access the latest edition of each journal online.
For the foreseeable future the most secure way to submit your individual or senior accreditation application is via email to email@example.com. Please don’t include payment details when emailing your application - you can call us on 01455 883300 to make payments over the phone.
All supporting documentation, including your supervisor report, can also be emailed to us. Please make sure your membership number is on the form.
The accreditation team is happy to answer queries via email and provide the usual level of support during the application process.