Extract from the Ethical Framework

43. We will maintain high standards of honesty and probity in all aspects of our work.

44. We will be as open and as communicative with our clients, colleagues and others as is consistent with the purpose, methods and confidentiality of the service.

45. Whenever we communicate our qualifications, professional experience and working methods, we will do so accurately and honestly. All reasonable requests for this information will be answered promptly.

46. We will give conscientious consideration to the law and how we fulfil any legal requirements concerning our work – see also 14f, 23 and 70

47. We will promptly notify this Association about any criminal charges or disciplinary procedures brought against us. We will also notify this Association of civil claims arising from work in the counselling professions, or if we have been declared bankrupt.

48. We will avoid any actions that will bring our profession into disrepute.

49. We will encourage clients to raise any concerns about our work with them at the earliest possible opportunity, give any concerns careful consideration and, when appropriate, attempt to resolve them. Clients will be informed of any applicable complaints processes open to them including the Professional Conduct Procedures of this Association.

Video transcripts (opens in a new window)


I see you have dropped the requirement that members self-report to BACP when they are in financial difficulty. Why did you do this?


Why is integrity ethically so important to our professions?


We have been discussing whether a chatbot providing counselling has integrity? If it can't have integrity, would using a chatbot with clients be unethical?